DON'T OPEN DISPUTE / DON'T LEAVE 1-3 STAR FEEDBACK BEFORE COMMUNICATION

We are a new seller for Bluetooth headset on AliExpress. We are factory direct store.Rusam is a new brand. We are committed to providing high-quality and affordable Bluetooth headsets, so that more people can spend less money using high-quality Bluetooth headsets. This can be seen from our buyer reviews. We've always done that. We do our best to control the product defect rate within 1%. So, if the headphones you received have quality issues, that's also possible. We will refund you or resend you a new product. Sometimes, you may also be dissatisfied with our logistics and shipping times and leave a negative review. We are all unified with Aliexpress standard shipping. This is currently the best quality shipping channel for us. Of course, there are occasional orders that take too long time in transit. We do our best to ship within 24-48 hours. Usually shipped within 24 hours. If your order is really not received after a long time or there are other logistics problems, please communicate with us in time. We will try our best to help.

No disputes and good reviews will allow more people to see our products and buy high-quality products at lower prices. We also have the motivation and ability to continue to provide you with more affordable Bluetooth headsets.

About shipping

1. Your parcel will be sent within 2 days.

2. The parcel is sent by Aliexpress standard shipping. It is Aliexpress official shipping method, is guaranteed by Aliexpress, and with stable and efficient delivery.

3. The parcel also could track at this tracking web: global.cainiao.com

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.

4. These additional fees may be collected at the time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.

5. We do our best to serve our customers the best that we can.

We will refund you if you return the items within 7 days of your receipt of the items for any reason.

However, the buyer should make sure that the items returned are in their original conditions.

6. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

7. We offer a 15-days free replacement. The buyer will be responsible for the shipping fees to return the items.

About Warranty & Maintenance

1. Buyers may request a replacement within 15 days from your receipt of the product.

2. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.

3. We also provide 12-month free maintenance.

4. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced. Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the item, we will repair or exchange them ASAP.

About Feedback

1. Your satisfaction and positive feedback are very important to us.

Please leave positive feedback and 5 stars if you are satisfied with our items and services.

2. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.